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Customer Service

Customer Service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
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White Paper Published By: UPS     Published Date: May 22, 2017
Learn how improved visibility, new tools, new monitoring capabilities and appropriate packaging can help drive down costs for shippers.
Tags : 
ups, shipping, cold chain, 3pls, collaboration
    
UPS
White Paper Published By: FICO     Published Date: May 11, 2017
Competing in telecommunications markets is becoming extremely complicated. Responding to disruptive change from many directions, telecom companies are experimenting with new business models and offering new types of services. With this comes the potential to draw new waves of regulatory oversight, further complicating the picture.
Tags : 
customer experience, customer management, telecom, customers, customer interaction service
    
FICO
White Paper Published By: FICO     Published Date: May 11, 2017
A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.
Tags : 
customer experience, credit, credit policies, customer interaction service, customer relationship management
    
FICO
White Paper Published By: FICO     Published Date: May 11, 2017
Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact — for good or ill — on your success.
Tags : 
customer experience, analytics, risk management, customer interaction service, customer relationship management
    
FICO
White Paper Published By: FICO     Published Date: May 11, 2017
In saturated, contested telecom markets, credit origination has become a strategically important capability in acquiring and retaining the right mix of customers. Being quick and adept at making enormously complex decisions — involving product bundle eligibility and pricing, deposits, credit limits, device financing rates and terms — has far-reaching effects beyond market share and current revenue.
Tags : 
customer experience, customer experience, customer engagement, consumer credit, credit
    
FICO
White Paper Published By: FICO     Published Date: May 11, 2017
Today it's easy for customers to leave, and they have fewer reasons to stay. In saturated telecom markets, competitors offer similarly high levels of coverage and service. Years of price-based competition have left little room for differentiation and margins are stretched thin.
Tags : 
customer management, finance, finance management, risk, customer relationship management
    
FICO
White Paper Published By: Adobe     Published Date: Oct 05, 2016
They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them.
Tags : 
crm, customer experience, client experience, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 05, 2016
They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them.
Tags : 
crm, customer experience, client experience, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Attivio     Published Date: Apr 07, 2010
The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.
Tags : 
attivio, unified information access, voc, voice of the customer, customer service
    
Attivio
White Paper Published By: Nuance Communications     Published Date: Mar 16, 2010
The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.
Tags : 
nuance, retail banking, fraud, identify, contact
    
Nuance Communications
White Paper Published By: LogMeIn     Published Date: May 25, 2017
7 plays you need to make to take your customer engagement strategy to the next level. Get ready to score big.
Tags : 
boldchat, logmein, customer service, customer engagement, customer experience
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: May 25, 2017
Today's digital economy demands proactive customer engagement and support. This eBook explores five key trends driving customer engagement strategies.
Tags : 
logmein, boldchat, customer support, customer service, customer engagement
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: May 25, 2017
This eBook shares five tips to take your customer engagement strategy to the next level.
Tags : 
logmein, boldchat, online customers, customer feedback, customer service
    
LogMeIn
White Paper Published By: WNS     Published Date: Apr 06, 2017
The entry of new players into the insurance industry, coupled with the introduction of new technology, has resulted in a change in customer loyalty and buying behavior patterns.
Tags : 
insurance industry, wns, benefits of wns, customer interaction service, customer relationship management
    
WNS
White Paper Published By: WNS     Published Date: Apr 06, 2017
In the recent past, a New York City court convicted 13 people including six medical professionals who had, over several years, milked auto insurance companies of millions in fraudulent claims.
Tags : 
insurance, auto insurance, wns, benefits of wns, security management
    
WNS
Case Study Published By: WNS     Published Date: Apr 05, 2017
The client – a leading multi-line insurance provider working across life, general and health verticals – was looking for innovative solutions to adapt to the dynamic operational landscape. The focus was on combining high levels of operational expertise, tight financial discipline and technological excellence to deliver stronger balance sheets.
Tags : 
wns, wns solutions, customer experience, client service, customer relationship management
    
WNS
White Paper Published By: WNS     Published Date: Apr 05, 2017
Our client is one of UK’s largest provider of health insurance and one of the largest insurers in the world. Their health insurance products range from private medical insurance to income protection covering more than 750,000 lives.
Tags : 
health insurance industry, wns, benefits of wns, customer relationship management, customer satisfaction
    
WNS
White Paper Published By: Inc.     Published Date: Feb 20, 2017
Learn from five inspiring entrepreneurs as they share their experiences growing their companies. From selling coffee to coding to world travel, they blazed different paths. Now they offer real-world, everyday advice that can make a difference.
Tags : 
salesforce, small business, customer service, business growth, customer data
    
Inc.
White Paper Published By: Microsoft     Published Date: Jan 10, 2017
Field service management teams want to keep costs down, while improving their customer service relationships. Learn how Microsoft makes it happen.
Tags : 
microsoft, internet of things, iot, field service management, mobile workers
    
Microsoft
White Paper Published By: Microsoft     Published Date: Jan 06, 2017
Traditional IT spend is clearly on the decline, and manufacturers must update their cloud road maps to ensure their investments benefit the business.
Tags : 
microsoft, cloud computing, cloud manufacturing, manufacturing, iot
    
Microsoft
White Paper Published By: Microsoft     Published Date: Jan 05, 2017
Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind.
Tags : 
microsoft, customer service, customer engagement, digital sales, lead nurturing
    
Microsoft
White Paper Published By: D+H     Published Date: Dec 12, 2016
Here are five things your bank can implement to exceed customer expectations and one-up your competition.
Tags : 
customer service, online banking, customer experience, financial services, credit unions
    
D+H
White Paper Published By: Microsoft     Published Date: Dec 06, 2016
As customer service and the customer experience become key differentiators for brands and organizations across all industries around the world, it has never been more important to know as much as you can about these expectations, perceptions, preferences and trends
Tags : 
microsoft, customer service, customer experience, ebusiness, customer interaction service
    
Microsoft
White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
Ce livre électronique présente 5 conseils pour passer votre stratégie d’engagement client au niveau supérieur durant les fêtes, afin de ravir vos clients et stimuler votre CA.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
In diesem E-Book geben wir Ihnen fünf Tipps, um Ihre Kommunikations- und Interaktionsstrategie im diesjährigen Weihnachtsgeschäft auf die nächste Stufe zu heben – etwas, über das sich nicht nur Ihre Kunden freuen werden, sondern auch Ihre Verkaufszahlen.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
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