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Customer Service

Customer Service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
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White Paper Published By: Microsoft     Published Date: Jan 10, 2017
Field service management teams want to keep costs down, while improving their customer service relationships. Learn how Microsoft makes it happen.
Tags : 
microsoft, internet of things, iot, field service management, mobile workers
    
Microsoft
White Paper Published By: Microsoft     Published Date: Jan 06, 2017
Traditional IT spend is clearly on the decline, and manufacturers must update their cloud road maps to ensure their investments benefit the business.
Tags : 
microsoft, cloud computing, cloud manufacturing, manufacturing, iot
    
Microsoft
White Paper Published By: Microsoft     Published Date: Jan 05, 2017
Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind.
Tags : 
microsoft, customer service, customer engagement, digital sales, lead nurturing
    
Microsoft
White Paper Published By: Microsoft     Published Date: Dec 06, 2016
As customer service and the customer experience become key differentiators for brands and organizations across all industries around the world, it has never been more important to know as much as you can about these expectations, perceptions, preferences and trends
Tags : 
microsoft, customer service, customer experience, ebusiness, customer interaction service
    
Microsoft
White Paper Published By: Adobe     Published Date: Oct 05, 2016
They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them.
Tags : 
crm, customer experience, client experience, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 05, 2016
They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them.
Tags : 
crm, customer experience, client experience, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Adobe     Published Date: Jul 04, 2016
Creativity is all about change. It’s about changing your perspective to reimagine the world around you. It’s about finding new ways to solve problems and express ideas. If you want to create art and ideas that change the world, you must be willing to embrace change. Fortunately for creative and business visionaries, change is a good thing. The truth is that companies that welcome creativity, change, and innovation are inevitably more successful.
Tags : 
creativity, creativity is all about change, innovation, adobe, customer relationship management
    
Adobe
White Paper Published By: Esker     Published Date: Jun 29, 2016
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
Tags : 
customer service, best practices, efficiency, profit, business management
    
Esker
White Paper Published By: Attivio     Published Date: Apr 07, 2010
The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.
Tags : 
attivio, unified information access, voc, voice of the customer, customer service
    
Attivio
White Paper Published By: Nuance Communications     Published Date: Mar 16, 2010
The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.
Tags : 
nuance, retail banking, fraud, identify, contact
    
Nuance Communications
White Paper Published By: Salesforce     Published Date: Feb 20, 2017
Learn from five inspiring entrepreneurs as they share their experiences growing their companies. From selling coffee to coding to world travel, they blazed different paths. Now they offer real-world, everyday advice that can make a difference.
Tags : 
salesforce, small business, customer service, business growth, customer data
    
Salesforce
White Paper Published By: D+H     Published Date: Dec 12, 2016
Here are five things your bank can implement to exceed customer expectations and one-up your competition.
Tags : 
customer service, online banking, customer experience, financial services, credit unions
    
D+H
White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
Ce livre électronique présente 5 conseils pour passer votre stratégie d’engagement client au niveau supérieur durant les fêtes, afin de ravir vos clients et stimuler votre CA.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
In diesem E-Book geben wir Ihnen fünf Tipps, um Ihre Kommunikations- und Interaktionsstrategie im diesjährigen Weihnachtsgeschäft auf die nächste Stufe zu heben – etwas, über das sich nicht nur Ihre Kunden freuen werden, sondern auch Ihre Verkaufszahlen.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
White Paper Published By: Citrix     Published Date: Oct 20, 2016
This whitepaper explores how retailers must consider a number of important technological trends when developing strategies to support an exceptional customer and employee experience.
Tags : 
customer experience, customer relationship, customer service, strategies for digital retail, digital experience
    
Citrix
White Paper Published By: LogMeIn     Published Date: Oct 06, 2016
This eBook outlines 5 tips for taking your customer engagement strategy to the next level this holiday season, to help you delight your customers and boost your bottom line.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
White Paper Published By: Adobe     Published Date: Oct 05, 2016
Of course customers want great content, but understanding what defines great isn’t so easy. Adobe surveyed 12,000 customers worldwide about their content cravings and learned what it takes to make content irresistible.
Tags : 
content, content management, customer experience, customer interaction, customer interaction service
    
Adobe
White Paper Published By: IBM Marketing Cloud     Published Date: Sep 26, 2016
Download this paper and discover 20 tips you can use to better engage on-the-go customers, improve the mobile experience across the entire customer journey, and ultimately increase holiday conversions.
Tags : 
marketing, mobile marketing, customer, customer experience, customer relationship
    
IBM Marketing Cloud
White Paper Published By: IBM Marketing Cloud     Published Date: Sep 26, 2016
Download this commissioned study by Forrester Consulting on behalf of IBM, and learn how you can understand what your customers want and need, and serve them best in that context.
Tags : 
customer experience, customer, customer engagement, customer relationship, customer service
    
IBM Marketing Cloud
White Paper Published By: Macola     Published Date: Sep 26, 2016
Manual business processes are cumbersome and time consuming, so how do you know when the time is right for your business to upgrade? Download now and consider these five signs.
Tags : 
exact, exact software, macola, erp, manufacturing
    
Macola
White Paper Published By: Sungard Availability Services     Published Date: Sep 23, 2016
Challenging to control, prone to outbursts of disruption - but, ultimately, a powerful force that when hamessed correctly, can be game changing for any organization.
Tags : 
digital tools, digital transformation, it management, it infrastructure, infrastructure
    
Sungard Availability Services
White Paper Published By: Bottomline Technologies     Published Date: Sep 16, 2016
Download this research report today to better understand how healthcare providers are reducing the use of paper beyond the point of care.
Tags : 
bottomline, bottomline technologies, digitalization, paperless office, document management
    
Bottomline Technologies
White Paper Published By: IBM     Published Date: Aug 25, 2016
Today’s leading enterprises are undergoing a digital transformation. They are diving into the API economy, in which businesses provide services—and the services of partners—when and where customers want them.
Tags : 
ibm, api, microservices, information management, saas
    
IBM
White Paper Published By: LogMeIn     Published Date: Aug 24, 2016
Just how effective is mobile engagement when it comes to customer communication? Our friends at Vanson Bourne asked 8,000 mobile consumers a series of questions to find out.
Tags : 
effective mobile engagement, consumer expectations, mobile engagement, boldchat, mobile computing
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Aug 24, 2016
Just how effective is mobile engagement when it comes to customer communication? Our friends at Vanson Bourne asked 8,000 mobile consumers a series of questions to find out.
Tags : 
effective mobile engagement, consumer expectations, mobile engagement, boldchat, mobile computing
    
LogMeIn
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