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CRM & Customer Care

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White Paper Published By: LogMeIn     Published Date: May 25, 2017
7 plays you need to make to take your customer engagement strategy to the next level. Get ready to score big.
Tags : 
boldchat, logmein, customer service, customer engagement, customer experience
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: May 25, 2017
Nearly 2/3 of your customers are reaching out for support through mobile websites. Give them a mobile experience that will keep them coming back for more.
Tags : 
boldchat, logmein, mobile customer experience, mobile customers, customer service
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: May 25, 2017
Today's digital economy demands proactive customer engagement and support. This eBook explores five key trends driving customer engagement strategies.
Tags : 
logmein, boldchat, customer support, customer service, customer engagement
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: May 25, 2017
This eBook shares five tips to take your customer engagement strategy to the next level.
Tags : 
logmein, boldchat, online customers, customer feedback, customer service
    
LogMeIn
White Paper Published By: Marketo     Published Date: Jan 18, 2017
Read this complimentary copy of The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, Q4 2016, and find out why Marketo was named a leader based on the strength of its current offering, vision, roadmap, and marketplace impact.
Tags : 
marketo, forrester, forrester wave, lead to revenue, lead to revenue management platform
    
Marketo
White Paper Published By: AdRoll     Published Date: Oct 05, 2016
AdRoll looked in detail at the attribution strategies that agencies and brands across these markets are employing to find out how well they are leveraging their data to attract, convert and grow their customer base, as well as the challenges they face in integrating attribution into their marketing. From all of this AdRoll and Econsultancy deliver key insights and actionable insights which you can apply to your business in implementing or optimising attribution modeling.
Tags : 
website development, emerging marketing, internet marketing, crm & customer care
    
AdRoll
White Paper Published By: Adobe     Published Date: Oct 05, 2016
They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them.
Tags : 
crm, customer experience, client experience, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 05, 2016
They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them.
Tags : 
crm, customer experience, client experience, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: CrowdTwist     Published Date: Sep 07, 2016
Learn how adding engagement-based drivers to an existing loyalty program can help brands strengthen customer relationships and boost sales.
Tags : 
crowdtwist, engagement, customer engagement, loyalty, customer loyalty
    
CrowdTwist
White Paper Published By: CrowdTwist     Published Date: Sep 07, 2016
Explore 45 loyalty marketing ideas that will keep customers connected to and engaged with your brand beyond transactions.
Tags : 
crowdtwist, loyalty, loyalty marketing, marketing, customer engagement
    
CrowdTwist
White Paper Published By: CrowdTwist     Published Date: Sep 07, 2016
Explore 12 mobile strategies that can help your brand fuel customer engagement and reinforce loyalty.
Tags : 
loyalty, engagement, customer loyalty, customer engagement, branding
    
CrowdTwist
White Paper Published By: CrowdTwist     Published Date: Jun 30, 2016
Learn 20 key characteristics to include in a loyalty program that customers will love and keep them coming back for more.
Tags : 
loyalty, acquisition, branding, consumers, strategy
    
CrowdTwist
White Paper Published By: CrowdTwist     Published Date: Jun 06, 2016
Loyalty is in the midst of positive momentum. Brands are increasingly realizing the value loyalty programs offer to boost their bottom line and strengthen customer relationships. While many are successful, there is still work to be done to achieve sophistication. This report provides a deep dive look into the loyalty landscape, the role of multichannel loyalty programs in driving success, and a glimpse at what the future holds for the industry.
Tags : 
crowdtwist, multichannel loyalty pograms, customer relationships, loyalty programs, emerging marketing
    
CrowdTwist
White Paper Published By: InsightSquared     Published Date: May 04, 2016
Like fine-tuning the sales process itself, managing your Pipeline requires you to closely inspect (and clearly define) each opportunity stage, carefully track the right sales metrics, and keep a close eye on the opportunities that your reps are working on.
Tags : 
salesforce reporting, salesforce analytics, sales analytics, sales reporting, sales pipeline
    
InsightSquared
White Paper Published By: InsightSquared     Published Date: May 04, 2016
If you want to improve your sales team's results, you need to start by asking the right questions. Download this new best-practices eBook to learn about the 12 key questions for data-driven Sales Managers. This informative guide will help you: - Determine Key Metrics For Sales Management - Improve Sales Team Productivity - Closed-Won More Deals Download a free copy of "12 Must-Ask Questions for Data-Driven Sales Managers" today.
Tags : 
salesforce reporting, salesforce analytics, sales analytics, sales reporting, sales pipeline
    
InsightSquared
White Paper Published By: InsightSquared     Published Date: May 04, 2016
How confident are you in the accuracy of your sales forecast? If the end of every quarter is a surprise and you're never sure if you'll hit your number, you probably need to change the way you forecast.
Tags : 
salesforce reporting, salesforce analytics, sales analytics, sales reporting, sales pipeline
    
InsightSquared
White Paper Published By: CrowdTwist     Published Date: Apr 18, 2016
Brand advocates are 50 percent more likely to influence a purchase over non-advocates. Yet turning your superfans into brand advocates doesn’t happen overnight. You must first understand how to identify your loyal followers and nurture those relationships to keep your superfans engaged for the long term.
Tags : 
loyalty, advocacy, fans, superfans, loyalty
    
CrowdTwist
White Paper Published By: CrowdTwist     Published Date: Apr 18, 2016
Retaining customers in a loyalty program requires deep insights and proper incentives to demonstrate your knowledge about consumers and their value to your brand. This whitepaper offers key strategies to help you keep the customers you have.
Tags : 
retention, customer, loyalty, strategy, consumers
    
CrowdTwist
White Paper Published By: CrowdTwist     Published Date: Mar 16, 2016
Acquiring customers to join loyalty programs requires that brands offer amazing incentives and get creative with their marketing efforts. This e-book offers 25 strategies to help companies grow their loyalty program memberships.
Tags : 
multi channels, loyalty, acquisition, branding, consumers
    
CrowdTwist
White Paper Published By: CrowdTwist     Published Date: Jan 19, 2016
Three out of four consumers belong to up to 10 loyalty programs, so it’s more important than ever to stand out. To capture interest and drive repeat purchases, brands must interact with consumers beyond transactions and reward them for their behaviors across channels.
Tags : 
crowdtwist, marketing loyalty programs, acquisition rates, consumer interactions, content marketing
    
CrowdTwist
White Paper Published By: Adlib Software     Published Date: Jan 13, 2014
Welcome to the future of 24/7, any-time, anywhere access to digital content - where dynamic publishing solutions are the mantra. Is your organization ready for this brave new world of digital content distribution? This whitepaper explores how to prime your organization to leverage rapid digital content consumption as a key to business intelligence.
Tags : 
content marketing, content management, enterprise content management, publishing, data
    
Adlib Software
White Paper Published By: Custvox     Published Date: Sep 22, 2011
This free white paper will teach you how to build a modern Customer Feedback Management practice.
Tags : 
customer experience management, customer feedback management, social media, crm & customer care, marketing research
    
Custvox
White Paper Published By: StoryDesk     Published Date: Aug 17, 2011
Take advantage of the iPad's interactivity and mobility to wow your clients and leave an impression that sets you apart from the competition.
Tags : 
ipad, sales tool, apple ipad, ipads, presentation
    
StoryDesk
Webinar Published By: OneUpWeb     Published Date: Nov 23, 2010
Does social media marketing really work? How do you separate fact from fiction as you navigate your way through the buzz about "going viral"? Amidst the chatter about Twitter, Facebook, FourSquare, Digg, Delicious, and Linked In-what will really get your business ahead? Tune in to find out as Oneupweb CEO Lisa Wehr and Social Media Director, Maureen Michaels team up to unveil the truth.
Tags : 
oneupweb, usability, driving sales, e-commerce, ecommerce
    
OneUpWeb
White Paper Published By: StrongMail     Published Date: Sep 08, 2010
With more than 500 million active users, Facebook can be an extremely effective channel for engaging customers around your brand. However, before you rush out to build a fan page, you need to first understand the best way to interact with them based on conversations about your brand that are already happening on the social web.
Tags : 
strongmail, email, facebook, channel, social networking
    
StrongMail
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Sub-Categories: CRM Solutions/Software, Customer Experience/Engagement

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