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Revolutionising Support Interactions with Video

White Paper Published By: LogMeIn
LogMeIn
Published:  Oct 08, 2015
Type:  White Paper
Length:  5 pages

There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the actual medium of phone support. They cannot see what the customer sees and are limited to how customers explain and describe a technical problem and environmental issues. Video has the capability of completely changing this dynamic.

This report examines the new technologies that innovative solution providers are releasing to assist in faster repair and recovery.

Download this paper now to find out more.



Tags : 
video, b4b, support, technicians, customer support, customer, value added services, customer satisfaction, customer service organisation, customer interaction service, customer relationship management, customer service, video conferencing, workforce management, online video marketing

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